FAQ
In the FAQs (Frequently Asked Questions) you will find a list of answers to frequently asked questions that will provide you with quick information.
General
- What is wer liefert was (wlw)?
- What advantages does wer liefert was (wlw) offer suppliers?
- How do I get premium services on wer liefert was (wlw)?
- Can I register my company on wer liefert was (wlw) for free?
- How can I unsubscribe from newsletters from wer liefert was (wlw)?
- What should I do if I have forgotten my password?
- How can I delete my user account?
Packages and services
Products & Services
Messages
Company Profile
- How long does it take for my registration to be approved or rejected?
- Why has my registration been declined?
- How can I change my company name?
- How can I update the company name in the company profile?
- How can I add users to my company profile?
- How can I put pictures, catalogs, and videos on my company profile?
- How long does it take for my changes to be online?
- How can I delete my company profile?
- Where can I find instructions on how to work with my company profile as a new customer?
- How can I remove my company profile?
Business Insights
My contract
- Is monthly payment possible?
- Which payment options are available at Visable?
- How can I cancel my contract with Visable?
- How can I access Visable invoices?
- What are the notice periods at Visable?
- Can I rescind my contract?
- Can I change my contract?
- Where can I find the General Terms and Conditions of Visable?
Search
Website Leads
- How does Website Leads identify companies visiting my website, and what data is used?
- What information does Website Leads process and display?
- Are cookies used for identifying company visitors?
- How do I install Website Leads on all pages of my website?
- Why are not all website visitors displayed in my dashboard, and how can I improve identification?
- Can I use the visitor list for advertising purposes?
Collaboration with Alibaba.com
- What is Alibaba.com?
- Why and since when have Visable and Alibaba.com been partners?
- Who sees my profile and my products on Alibaba.com?
- Which data is shown on my Alibaba.com profile?
- How is my data protected?
- How can I improve the visibility of my products on Alibaba.com?
- Why and how do I receive requests from Alibaba.com buyers?
- I do not want my profile to appear on Alibaba.com – what can I do?