Enhancing Your Visibility Through Prompt and Complete Responses
Improving Your Response Performance
Why is a Quick Response Important?
For potential customers, receiving a timely response from you is crucial. To meet these expectations, we will start providing both you as a supplier and the visitors to your profile with information about your response performance.
Two Key Metrics: Response Rate and Response Time
These metrics impact the performance of your profile on our platform. Suppliers who respond well and quickly achieve better rankings and receive more leads. You can view your performance in these areas under "My Account," and we will make this data available to visitors to your profile in the coming months.
What is the Response Rate?
The response rate indicates how many direct messages to your company have received an initial reply from you. Both a typed response and a reply via the "Not Interested" button count as a response. We only consider new inquiries received within the last 90 days.
How to Improve Your Response Rate:
- Always respond to incoming inquiries.
Tip: If an inquiry isn't a good fit for you, write a polite decline or use one of the quick and easy decline options. - Aim for a 100% response rate.
Check your messages and ensure that all direct messages from the last 90 days have received an initial reply.
Note: The response rate is visible for all users.
What is Response Time?
Response time indicates how quickly your company sends an initial reply to a new inquiry. This metric is based on the average of your fastest 80% response times. As with the response rate, we only consider new inquiries received within the last 90 days.
How to Improve Your Response Time:
- Respond to incoming inquiries as quickly as possible.
Tip: If you need more time for a complete response, make it a habit to thank the buyer and let them know you will get back to them soon.
Note: The response time is visible only to you. Suppliers who respond quickly will be rewarded with a certificate and ranking benefits in the future.