Help Center for Supplier

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Help Center for Supplier

FAQ

FAQ

In the FAQs (Frequently Asked Questions) you will find a list of answers to frequently asked questions that will provide you with quick information.

General

What do I have to do if I forgot my password? 

How can I register as a customer?

How do I get more information about the provider contact information or about products & services?

How do I find products & services and suppliers?

Where can I find the Visable terms and conditions? 

Where can I find Visable's current job vacancies? 

How can I unsubscribe from the wlw or Visable newsletter? 

Why is the company information extensively different? 

How up to date is the company information on wlw?

Is wlw a sales platform? 

Which advantages does wlw have for suppliers, manufacturers, dealers, and service providers? 

Can I register my company on wlw for free?

How do I get premium services on wlw? 

What is wlw? 

How does wlw work?

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Company Profile

Why isn't my profile online even though I have created it?

How do I create a login for an existing company profile on wlw?

Can I also register my company if the registered office is not in Germany? 

Can I edit or update my company listing myself? 

What do I have to do if I forgot my password?

How can I delete or edit categories?

How can I add new categories? 

What should I consider with the categories? 

How can I edit the different content on my company profile? 

How can I put pictures, catalogs, and videos on my company profile? 

How can I update the company name in the company profile? 

How long does it take for my changes to be online?

How can I remove my company profile?

Where can I find instructions on how to work with my company profile as a new customer?

Is there a quick guide with the most important core information for filling out my company profile?

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Packages and services

How do I get a premium listing on wlw?

What is the online marketing service “Top Ranking” on the wlw marketplace?

What's behind the online marketing service “Retargeting” on the wlw marketplace?

What's behind the online marketing service “Retargeting” on the wlw marketplace?

What are the options for my profile's reach?

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My contract

Is a monthly payment also possible with Visable?

Which payment options are available at Visable?

How can I cancel my contract with Visable?

How can I access Visable invoices?

Which notice periods are available at Visable?

Can I cancel an order?

Where can I find the Visable terms and conditions?

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Searching on "wlw"

How do I find suitable providers with wlw?

Which advantages does wlw have for customers and purchasing decision-makers?

Can I buy on wlw addresses? 

What is the difference between wlw and Google? 

How do I know if a company is a service provider, manufacturer, wholesaler, or retailer? 

How is it that I type in a word and a search results page appears that helps me, even though the term itself doesn't appear in it? 

Is it better to enter general search terms like "screws" or specific ones like "concrete screws?" 

Can I enter multiple search terms?  

How does ranking work? Who will I see at the top of the search results?

How do I receive a corresponding offer if I have found a product that I am interested in on wlw?

What is the "Request for Quotes" customer service, and how does it work? 

Do I have to pay anything for the "Request for Quotes" service?

How do I contact an interested provider?

Should I communicate with suppliers outside or inside the wlw world?

Where can I see vendor responses to my requests?

How can I distinguish answers between my Request for Quotes and my contact requests?

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Business Insights

What are the advantages of the new view?

Can I export my statistics?

Can I display older data in the new statistics?

Products & Services

Why are the products not published immediately?

Will the import override my existing products and services?

The import via my PDF file did not work. Why is that?

Some of the keyword recommendations don’t fit. Why?

Can I provide my own excel file?

Could the import data go live in the future if this was manually created?

The website was a shop site, but the import didn’t extract all products and services. Why?

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Messages

How can I improve my response rate?

What is the response rate?

Where can I view my enquiries in future?

What are the reasons for the fact that all requests for quotes can now also be found in the messages section?

What is changing in the "Requests for Quotes" service on wer liefert was (wlw)?

For whom is the response rate visible?

What is the response time?

How can I improve my response time?

Who will see my response time?

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