---
title: FAQ | Help Center for Supplier
description: In the FAQs (Frequently Asked Questions) you will find a list of answers to frequently asked questions that will provide you with quick information.
---
[Skip to content](https://hilfe.wlw.de/en/anbieter/faq#main-content)
- [English](https://hilfe.wlw.de/en/anbieter/faq)
- [Deutsch](https://hilfe.wlw.de/de/anbieter/faq)
English
Show submenu for translations
[Contact us](https://hilfe.wlw.de/en/anbieter/kb-tickets/new)
- [Help Center for Suppliers](https://hilfe.wlw.de/en/anbieter)
Open main navigation
Close main navigation
- [Help Center for Suppliers](https://hilfe.wlw.de/en/anbieter)
- - [English](https://hilfe.wlw.de/en/anbieter/faq)
- [Deutsch](https://hilfe.wlw.de/de/anbieter/faq)
English
Show submenu for translations
- [Contact us](https://hilfe.wlw.de/en/anbieter/kb-tickets/new)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center for Supplier](https://hilfe.wlw.de/en/anbieter)
2. [FAQ](https://hilfe.wlw.de/en/anbieter/faq)
# FAQ
In the FAQs (Frequently Asked Questions) you will find a list of answers to frequently asked questions that will provide you with quick information.
## General
- [What is wer liefert was (wlw)?](https://hilfe.wlw.de/en/anbieter/what-is-wlw)
- [What advantages does wer liefert was (wlw) offer suppliers?](https://hilfe.wlw.de/en/anbieter/which-advantages-does-wlw-have-for-suppliers-manufacturers-dealers-and-service-providers)
- [How do I get premium services on wer liefert was (wlw)?](https://hilfe.wlw.de/en/anbieter/how-do-i-get-premium-services-on-wlw)
- [Can I register my company on wer liefert was (wlw) for free?](https://hilfe.wlw.de/en/anbieter/can-i-register-my-company-on-wlw-for-free)
- [How can I unsubscribe from newsletters from wer liefert was (wlw)?](https://hilfe.wlw.de/en/anbieter/how-can-i-unsubscribe-from-the-wlw-or-visable-newsletter)
- [What should I do if I have forgotten my password?](https://hilfe.wlw.de/en/anbieter/what-do-i-have-to-do-if-i-forgot-my-password)
- [How can I delete my user account?](https://hilfe.wlw.de/en/anbieter/how-can-i-delete-my-user-account)
- [I am not receiving any emails from wer liefert was (wlw) – what can I do?](https://hilfe.wlw.de/en/anbieter/i-am-not-receiving-emails-from-wlw-what-can-i-do)
See less ▼
## Packages and services
- [What is “Top Ranking” on the wer liefert was (wlw) marketplace?](https://hilfe.wlw.de/en/anbieter/what-is-the-top-ranking-on-the-wlw-marketplace)
- [What is the online marketing service "Google Ads"?](https://hilfe.wlw.de/en/anbieter/whats-behind-the-online-marketing-service-retargeting-on-the-wlw-marketplace-1)
- [How can I increase the amount of products and boosts in my current package?](https://hilfe.wlw.de/en/anbieter/how-can-i-increase-the-amount-of-products-and-boosts-in-my-package)
## Products & Services
- [Why are my products not published immediately after import?](https://hilfe.wlw.de/en/anbieter/why-are-products-not-published-immediately)
- [Will an import overwrite my existing products?](https://hilfe.wlw.de/en/anbieter/will-the-import-overwrite-my-existing-products-and-services)
- [The website import did not capture all products. Why is that?](https://hilfe.wlw.de/en/anbieter/the-website-was-a-shop-site-but-the-import-didnt-extract-all-products-and-services)
- [Is it possible to upload products and services using my own Excel file?](https://hilfe.wlw.de/en/anbieter/can-i-provide-my-own-excel-file)
## Messages
- [Where can I see incoming requests?](https://hilfe.wlw.de/en/anbieter/where-can-i-view-my-enquiries-in-future)
- [What is the Response time?](https://hilfe.wlw.de/en/anbieter/what-is-the-response-time)
- [What is the Response rate?](https://hilfe.wlw.de/en/anbieter/what-is-the-response-rate)
- [How can I improve my Response time?](https://hilfe.wlw.de/en/anbieter/how-can-i-improve-my-response-time)
- [How can I improve my Response rate?](https://hilfe.wlw.de/en/anbieter/how-can-i-improve-my-response-rate)
- [What to do if I receive a spam/scam message?](https://hilfe.wlw.de/en/anbieter/what-to-do-if-i-receive-a-spam/scam-message)
See less ▼
## Company Profile
- [How long does it take for my registration to be approved or rejected?](https://hilfe.wlw.de/en/anbieter/how-long-does-it-take-for-my-registration-to-be-approved-or-rejected)
- [Why has my registration been declined?](https://hilfe.wlw.de/en/anbieter/why-has-my-registration-been-declined)
- [How can I change my company name?](https://hilfe.wlw.de/en/anbieter/how-can-i-change-my-company-name)
- [How can I update the company name in the company profile?](https://hilfe.wlw.de/en/anbieter/how-can-i-update-the-company-name-in-the-company-profile)
- [How can I add users to my company profile?](https://hilfe.wlw.de/en/anbieter/how-can-i-add-users-to-my-company-profile)
- [How can I put pictures, catalogs, and videos on my company profile?](https://hilfe.wlw.de/en/anbieter/how-can-i-put-pictures-catalogs-and-videos-on-my-company-profile)
- [How long does it take for my changes to be online?](https://hilfe.wlw.de/en/anbieter/how-long-does-it-take-for-my-changes-to-be-online)
- [How can I delete my company profile?](https://hilfe.wlw.de/en/anbieter/how-can-i-delete-my-company-profile-)
- [Where can I find instructions on how to work with my company profile as a new customer?](https://hilfe.wlw.de/en/anbieter/where-can-i-find-instructions-on-how-to-work-with-my-company-profile-as-a-new-customer)
- [How can I remove my company profile?](https://hilfe.wlw.de/en/anbieter/how-can-i-remove-my-company-profile)
See less ▼
## Business Insights
- [Can I export my statistics?](https://hilfe.wlw.de/en/anbieter/can-i-export-my-statistics)
- [Is it possible to view historical data in the statistics?](https://hilfe.wlw.de/en/anbieter/is-it-possible-to-view-historial-data)
## My contract
- [Is monthly payment possible?](https://hilfe.wlw.de/en/anbieter/is-a-monthly-payment-also-possible-with-visable)
- [Which payment options are available at Visable?](https://hilfe.wlw.de/en/anbieter/which-payment-options-are-available-at-visable)
- [How can I cancel my contract with Visable?](https://hilfe.wlw.de/en/anbieter/how-can-i-cancel-my-contract-with-visable)
- [How can I access my Visable invoices?](https://hilfe.wlw.de/en/anbieter/how-can-i-access-visable-invoices)
- [What are the notice periods at Visable?](https://hilfe.wlw.de/en/anbieter/what-are-the-notice-periods-at-visable)
- [Can I rescind my contract?](https://hilfe.wlw.de/en/anbieter/can-i-rescind-my-contract)
- [Can I change my contract?](https://hilfe.wlw.de/en/anbieter/can-i-change-my-contract)
- [Where can I find the General Terms and Conditions of Visable?](https://hilfe.wlw.de/en/anbieter/where-can-i-find-the-visable-terms-and-conditions-1)
See less ▼
## Search
- [Can I enter multiple search terms?](https://hilfe.wlw.de/en/anbieter/can-i-enter-multiple-search-terms)
- [How do I contact an interesting supplier?](https://hilfe.wlw.de/en/anbieter/how-do-i-contact-an-interested-provider)
- [Where can I see responses to my requests?](https://hilfe.wlw.de/en/anbieter/where-can-i-see-vendor-responses-to-my-requests)
- [How does ranking work in the wer liefert was (wlw) search results?](https://hilfe.wlw.de/en/anbieter/wie-funktioniert-das-ranking-in-den-suchergebnissen-von-wer-liefert-was-wlw)
- [Should I use general search terms like "screws" or specific search terms like "concrete screws"?](https://hilfe.wlw.de/en/anbieter/should-i-use-general-search-terms-like-screws-or-specific-search-terms-like-concrete-screws)
## Website Leads
- [How does Website Leads identify companies visiting my website, and what data is used?](https://hilfe.wlw.de/en/anbieter/how-is-the-company-of-a-website-visitor-identified-and-is-personal-data-used)
- [What information does Website Leads process and display?](https://hilfe.wlw.de/en/anbieter/welche-informationen-verarbeitet-und-zeigt-website-leads-an)
- [Are cookies used for identifying company visitors?](https://hilfe.wlw.de/en/anbieter/are-cookies-used-for-identifying-company-visitors)
- [How do I install Website Leads on all pages of my website?](https://hilfe.wlw.de/en/anbieter/how-do-i-integrate-the-pixel-code-across-all-pages-of-my-website)
- [Why are not all website visitors displayed in my dashboard, and how can I improve identification?](https://hilfe.wlw.de/en/anbieter/why-are-not-all-website-visitors-displayed-in-my-dashboard-and-how-can-i-improve-identification)
- [Can I use the visitor list for advertising purposes?](https://hilfe.wlw.de/en/anbieter/can-i-use-the-visitor-list-for-marketing-purposes-and-what-rules-should-i-follow)
See less ▼
## Collaboration with Alibaba.com
- [What is Alibaba.com?](https://hilfe.wlw.de/en/anbieter/what-is-alibaba.com)
- [Why and since when have Visable and Alibaba.com been partners?](https://hilfe.wlw.de/en/anbieter/why-and-since-when-have-visable-and-alibaba-been-partners)
- [Who sees my profile and my products on Alibaba.com?](https://hilfe.wlw.de/en/anbieter/who-sees-my-profile-and-my-products-on-alibaba.com)
- [Which data is shown on my Alibaba.com profile?](https://hilfe.wlw.de/en/anbieter/which-data-is-shown-on-my-alibaba.com-profile)
- [How is my data protected?](https://hilfe.wlw.de/en/anbieter/how-is-my-data-protected)
- [How can I improve the visibility of my products on Alibaba.com?](https://hilfe.wlw.de/en/anbieter/how-can-i-improve-the-visibility-of-my-products-on-alibaba.com)
- [Why and how do I receive requests from Alibaba.com buyers?](https://hilfe.wlw.de/en/anbieter/why-and-how-do-i-receive-requests-from-alibaba-buyers)
- [I do not want my profile to appear on Alibaba.com – what can I do?](https://hilfe.wlw.de/en/anbieter/i-do-not-want-my-profile-to-appear-on-alibaba.com-what-can-i-do)
See less ▼
- [My Account](https://hilfe.wlw.de/en/anbieter/my-account)
- [My Company](https://hilfe.wlw.de/en/anbieter/my-company#main-content)
- [Company overview](https://hilfe.wlw.de/en/anbieter/my-company#company-overview)
- [Company profile data](https://hilfe.wlw.de/en/anbieter/my-company#company-profile-data)
- [Products & Services](https://hilfe.wlw.de/en/anbieter/products-services)
- [Request Hub](https://hilfe.wlw.de/en/anbieter/request-hub)
- [Messages](https://hilfe.wlw.de/en/anbieter/messages)
- [Business Insights](https://hilfe.wlw.de/en/anbieter/business-insights)
- [Your visitors](https://hilfe.wlw.de/en/anbieter/your-visitors)
- [Website Leads](https://hilfe.wlw.de/en/anbieter/website-leads)
- [Advertising Campaigns](https://hilfe.wlw.de/en/anbieter/advertising-campaigns)
- [FAQ](https://hilfe.wlw.de/en/anbieter/faq#main-content)
- [General](https://hilfe.wlw.de/en/anbieter/faq#general)
- [Packages and services](https://hilfe.wlw.de/en/anbieter/faq#packages-and-services)
- [Products & Services](https://hilfe.wlw.de/en/anbieter/faq#products-services)
- [Messages](https://hilfe.wlw.de/en/anbieter/faq#messages)
- [Company Profile](https://hilfe.wlw.de/en/anbieter/faq#company-profile)
- [Business Insights](https://hilfe.wlw.de/en/anbieter/faq#business-insights)
- [My contract](https://hilfe.wlw.de/en/anbieter/faq#my-contract)
- [Search](https://hilfe.wlw.de/en/anbieter/faq#search)
- [Website Leads](https://hilfe.wlw.de/en/anbieter/faq#website-leads)
- [Collaboration with Alibaba.com](https://hilfe.wlw.de/en/anbieter/faq#collaboration-with-alibaba-com)
- [Terms and Conditions](https://www.wlw.de/en/firm/legal-notice/GTC-20241211)
- [General Conditions of Use](https://www.wlw.de/en/firm/legal-notice/terms-of-use)
- [Privacy Policy](https://www.wlw.de/en/firm/legal-notice/data-privacy-20230720)
- [Imprint](https://www.wlw.de/en/firm/legal-notice/imprint)
[/wlw_all_1797x507_logo%20footer-positiv_2408.png?width=250&height=71&name=wlw_all_1797x507_logo%20footer-positiv_2408.png "wlw_all_1797x507_logo footer-positiv_2408")](https://www.visable.com/de_de)
Copyright © 2025, Visable GmbH