FAQ
In the FAQs (Frequently Asked Questions) you will find a list of answers to frequently asked questions that will provide you with quick information.
General
- What is wer liefert was (wlw)?
- What advantages does wer liefert was (wlw) offer suppliers?
- How do I get premium services on wer liefert was (wlw)?
- Can I register my company on wer liefert was (wlw) for free?
- What should I do if I have forgotten my password?
- How can I unsubscribe from newsletters from wer liefert was (wlw)?
Packages and services
Products & Services
- Why are my products not published immediately after import?
- Will an import overwrite my existing products?
- The product import via PDF did not work. Why is that?
- The website import did not capture all products. Why is that?
- Some of the keyword recommendations don’t fit. Why is this?
- Can I provide my own excel file?
Messages
Company Profile
- How can I put pictures, catalogs, and videos on my company profile?
- How can I update the company name in the company profile?
- How long does it take for my changes to be online?
- How can I remove my company profile?
- Where can I find instructions on how to work with my company profile as a new customer?
- How can I delete my user account?
- Why has my registration been declined?
- How can I add users to my company profile?
Business Insights
My contract
- Is monthly payment possible?
- Which payment options are available at Visable?
- How can I cancel my contract with Visable?
- How can I access Visable invoices?
- What are the notice periods at Visable?
- Can I rescind my contract?
- Can I change my contract?
- Where can I find the General Terms and Conditions of Visable?
Search
Website Leads
- How does Website Leads ensure GDPR compliance and manage data processing?
- How do I update my privacy policy to make the use of Website Leads GDPR-compliant?
- Can I use the visitor list for advertising purposes, and if so, what rules must be observed?
- What kind of visitor data do I receive with Website Leads?
- Are cookies used for identifying company visitors?
- How do I integrate the pixel code across all pages of my website?
Collaboration with Alibaba.com
- Why and since when have Visable and Alibaba.com been partners?
- What is Alibaba.com?
- What benefits can I gain by having my company profile listed on Alibaba.com?
- Which data is shown on my Alibaba.com profile?
- Who sees my profile and my products on Alibaba.com?
- How is my data protected?
- I do not want my profile to appear on Alibaba.com – what can I do?
- How can I improve the visibility of my products on Alibaba.com?
- Why and how do I receive requests from Alibaba.com buyers?