FAQ
In the FAQs (Frequently Asked Questions) you will find a list of answers to frequently asked questions that will provide you with quick information.
General
- What is wlw?
- How does wlw work?
- How do I get premium services on wlw?
- What do I have to do if I forgot my password?
- Where can I find the Visable terms and conditions?
- How can I unsubscribe from the wlw or Visable newsletter?
- Which advantages does wlw have for suppliers, manufacturers, dealers, and service providers?
- Can I register my company on wlw for free?
Packages and services
Products & Services
- Why are the products not published immediately?
- Will the import override my existing products and services?
- The import via my PDF file did not work. Why is that?
- Some of the keyword recommendations don’t fit. Why?
- Can I provide my own excel file?
- Could the import data go live in the future if this was manually created?
- The website was a shop site, but the import didn’t extract all products and services. Why?
Messages
Company Profile
- Why isn't my profile online even though I have created it?
- How do I create a login for an existing company profile on wlw?
- What do I have to do if I forgot my password?
- How can I put pictures, catalogs, and videos on my company profile?
- How can I update the company name in the company profile?
- How long does it take for my changes to be online?
- How can I remove my company profile?
- Where can I find instructions on how to work with my company profile as a new customer?
- Is there a quick guide with the most important core information for filling out my company profile?
- How can I delete my user account?
- Why has my registration been declined?
Business Insights
My Company
My contract
- Is a monthly payment also possible with Visable?
- Which payment options are available at Visable?
- How can I cancel my contract with Visable?
- How can I access Visable invoices?
- Which notice periods are available at Visable?
- Can I cancel an order?
- Can I edit an order?
- Where can I find the Visable terms and conditions?
Searching on "wlw"
- Is it better to enter general search terms like "screws" or specific ones like "concrete screws?"
- Can I enter multiple search terms?
- How does ranking work? Who will I see at the top of the search results?
- How do I receive a corresponding offer if I have found a product that I am interested in on wlw?
- What is the "Request for Quotes" customer service, and how does it work?
- Do I have to pay anything for the "Request for Quotes" service?
- How do I contact an interested provider?
- Should I communicate with suppliers outside or inside the wlw world?
- Where can I see vendor responses to my requests?
Website Leads
- How does “Website Leads” ensure GDPR compliance and what data is processed?
- How do I update my privacy policy to make the use of Website Leads GDPR-compliant?
- Can I use the visitor list for marketing purposes, and what rules should I follow?
- How is the company of a website visitor identified, and is personal data used?
- What information is transmitted to identify company visitors?
- Are cookies used for identifying company visitors?
- How does company visitor identification work without cookies?
- How do I integrate the pixel code across all pages of my website?
- Why are not all website visitors displayed in my dashboard, and how can I improve identification?
Collaboration with Alibaba.com
- Why and since when have Visable and Alibaba.com been partners?
- What is Alibaba.com?
- What benefits can I gain by having my company profile listed on Alibaba.com?
- Which data is shown on my Alibaba.com profile?
- Who sees my profile and my products on Alibaba.com?
- How is my data protected?
- I do not want my profile to appear on Alibaba.com – what can I do?
- How can I improve the visibility of my products on Alibaba.com?
- Why and how do I receive requests from Alibaba.com buyers?