Help Center for Supplier

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Help Center for Supplier

FAQ

FAQ

In the FAQs (Frequently Asked Questions) you will find a list of answers to frequently asked questions that will provide you with quick information.

General

What do I have to do if I forgot my password? 

Where can I find the Visable terms and conditions? 

How can I unsubscribe from the wlw or Visable newsletter? 

How up to date is the company information on wlw?

Which advantages does wlw have for suppliers, manufacturers, dealers, and service providers? 

Can I register my company on wlw for free?

How do I get premium services on wlw? 

What is wlw? 

How does wlw work?

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My Company

How can I add and manage multiple users on my company page?

Company Profile

Why isn't my profile online even though I have created it?

How do I create a login for an existing company profile on wlw?

What do I have to do if I forgot my password?

How can I put pictures, catalogs, and videos on my company profile? 

How can I update the company name in the company profile? 

How long does it take for my changes to be online?

How can I remove my company profile?

Where can I find instructions on how to work with my company profile as a new customer?

Is there a quick guide with the most important core information for filling out my company profile?

How can I delete my user account?

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Products & Services

Why are the products not published immediately?

Will the import override my existing products and services?

The import via my PDF file did not work. Why is that?

Some of the keyword recommendations don’t fit. Why?

Can I provide my own excel file?

Could the import data go live in the future if this was manually created?

The website was a shop site, but the import didn’t extract all products and services. Why?

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Business Insights

What are the advantages of the new view?

Can I export my statistics?

Can I display older data in the new statistics?

Messages

How can I improve my response rate?

What is the response rate?

Where can I view my enquiries in future?

For whom is the response rate visible?

What is the response time?

How can I improve my response time?

Who will see my response time?

What to do if I receive a spam/scam message ?

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Website Leads

How does “Website Leads” ensure GDPR compliance and what data is processed?

How do I update my privacy policy to make the use of Website Leads GDPR-compliant?

Can I use the visitor list for marketing purposes, and what rules should I follow?

How is the company of a website visitor identified, and is personal data used?

What information is transmitted to identify company visitors?

Are cookies used for identifying company visitors?

How does company visitor identification work without cookies?

How do I integrate the pixel code across all pages of my website?

Why are not all website visitors displayed in my dashboard, and how can I improve identification?

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Collaboration with Alibaba

Why and since when have Visable and Alibaba been partners?

What benefits can I gain by having my company profile listed on Alibaba.com?

How is my data protected?

I do not want my profile to appear on Alibaba.com – what can I do?

How can I improve the visibility of my products on Alibaba.com?

Which data is shown on my Alibaba.com profile?

Who sees my profile and my products on Alibaba.com?

Why and how do I receive requests from Alibaba.com buyers?

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Packages and services

What is “Top Ranking” on the wer liefert was (wlw) marketplace?

What's behind the online marketing service “Retargeting” on the wlw marketplace?

What is the online marketing service "Google Ads"?

My contract

Is a monthly payment also possible with Visable?

Which payment options are available at Visable?

How can I cancel my contract with Visable?

How can I access Visable invoices?

Which notice periods are available at Visable?

Can I cancel an order?

Can I edit an order?

Where can I find the Visable terms and conditions?

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Searching on "wlw"

Is it better to enter general search terms like "screws" or specific ones like "concrete screws?" 

Can I enter multiple search terms?  

How does ranking work? Who will I see at the top of the search results?

How do I receive a corresponding offer if I have found a product that I am interested in on wlw?

What is the "Request for Quotes" customer service, and how does it work? 

Do I have to pay anything for the "Request for Quotes" service?

How do I contact an interested provider?

Should I communicate with suppliers outside or inside the wlw world?

Where can I see vendor responses to my requests?

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